In two completely different clients in two completely different sectors our consultants have seen on recent projects the same challenges. Both clients were actively seeking to improve both their offering to clients and the efficiency of the processing that supports them after the sale or contract. We saw the same issues despite very different products and very different business models and this lead us to think that this must be a common problem within many industries and businesses. Read More
Those of you who have watched the firm evolve may have noticed that we have adopted a three-word slogan – Assess, Advance, Assure. Put another way – set your strategy, deliver your projects, then make sure the deliveries continue to add value once operational. We forget the last part at our peril.
Last year, I was actively working on the Assess part, setting the strategy for a large department in one of the major banks. Just recently, they have called me back in to deliver on the proposed strategy. My colleagues at the bank seem to find it amusing that, so often, consultants set the strategy then walk away.