Watching the outsourcing decision of some organisations, I sometimes wonder if they really understand what really adds value to their business. Stepping back and looking at them from the outside, I doubt they can genuinely justify their choices for the target of their cost saving exercises.
Which one of these adds more value to the business: a major development project to implement a CRM system to generate more revenue, or keeping the day-to-day running of the racks of servers in the machine room? Time and again I watch, as the supposedly easy and risk free outsourcing targets are chosen, especially the value-adding development projects, whereas the question of real “day to day” IT is avoided because it is seen as too risky or too difficult to change. Ask yourself, is this really the case?